Perth Artifactory

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tidyclub [2016/02/15 07:05]
stuartm [I want to join the Artifactory?]
tidyclub [2020/03/12 12:49] (current)
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 ====== TidyHQ Invoicing and Payment Process ====== ====== TidyHQ Invoicing and Payment Process ======
 For membership covering the month of December 2013 going forward, this is the process from receiving invoice through payment of your membership. For membership covering the month of December 2013 going forward, this is the process from receiving invoice through payment of your membership.
-  - Treasurer updates the renew groups within TidyHQ (these can only be accessed by Committee) and adds another month membership to the renew groups a few days before the new month.+  - Treasurer updates the renew groups(concession/​full/​band memberships) ​within TidyHQ (these can only be accessed by Committee) and adds another month membership to the renew groups a few days before the new month, or middle of the month if your membership falls due in the second half of the month.
   - Members receive an invoice via email.   - Members receive an invoice via email.
   - Each member pays for their membership by either -   - Each member pays for their membership by either -
      * credit card using the pay now link in the invoice email OR      * credit card using the pay now link in the invoice email OR
      * by bank transfer(EFT) to the Artifactory account, details at [[payment]],​ and making sure your name is obvious. ​      * by bank transfer(EFT) to the Artifactory account, details at [[payment]],​ and making sure your name is obvious. ​
-====== ​TidyClub ​FAQ ====== +====== ​TidyHQ ​FAQ ====== 
-Answers to questions about TidyClub:+Answers to questions about TidyHQ:
  
 ==== How do I renew? ==== ==== How do I renew? ====
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 ==== How do I Cancel / Suspend / Alter my membership? ==== ==== How do I Cancel / Suspend / Alter my membership? ====
-  *Cancel/Alter - Contact the treasurer with your needs via email: [[treasurer@artifactory.org.au]] +  *Alter ​Membership (ie to pay annually or switch from concession to full etc) - Contact the treasurer with your needs via email: ​[[treasurer@artifactory.org.au]] 
-  *Suspend - This needs to be done prior to the event and be approved by two committee members. Contact the treasurer ​with your proposed suspension via email: [[treasurer@artifactory.org.au]]+  *Cancel Membership - Contact the Treasurer / Secretary via email: ​ [[secretary@artifactory.org.au]]  ​[[treasurer@artifactory.org.au]] 
 +  *Suspend ​(Effectively stopping your membership and rejoining at a later stage.)  ​- This needs to be done prior to the event and please collect any items that you have stored at the Artifactory. If you have a key bond held with the Artifactory you can advise for us to retain it until you rejoin. Contact the treasurer ​to arrange: [[treasurer@artifactory.org.au]]
 ==== I haven'​t received an invoice, what do I do? ==== ==== I haven'​t received an invoice, what do I do? ====
 Check your spam filter / junk mail folder. TidyHQ uses *random name*@artifactory.tidyhq.com email addresses to link a given invoice to an email. Many mail services consider these spam. Please whitelist tidyhq.com in your email if you can. Check your spam filter / junk mail folder. TidyHQ uses *random name*@artifactory.tidyhq.com email addresses to link a given invoice to an email. Many mail services consider these spam. Please whitelist tidyhq.com in your email if you can.
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 ==== How do I log in to TidyHQ? ==== ==== How do I log in to TidyHQ? ====
-To log in requires your email address used with your Artifactory account signup and password. If you haven'​t logged in before, use the forgotten password option to reset your password - [[https://​artifactory.tidyhq.com/​forgotten_password]] . Should you use an email address not associated with an Artifactory account TidyHQ will reject your password reset attempt.+To log in requires your email address used with your Artifactory account signup and password. If you haven'​t logged in before, use the forgotten password option to reset your password - [[https://​artifactory.tidyhq.com/​]] . Should you use an email address not associated with an Artifactory account TidyHQ will reject your password reset attempt. ​ In that case contact the Secretary to workout what email address you did use with your account. ​ secretary@artifactory.org.au
  
 ==== I want to join the Artifactory?​ ==== ==== I want to join the Artifactory?​ ====
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 ==== What should I use in the bank transfer details when paying my membership? ==== ==== What should I use in the bank transfer details when paying my membership? ====
-Transaction description should be the invoice reference number provided in the invoice email. +Transaction description should be the Remitters name please use your name as stated with your Artifactory.TidyHQ account ​(if you can't enter a Remitters name then your bank is providing your account'​s name).
-If you can enter a Remitters name please use your surname and first initial ​(if you can't enter a Remitters name then your bank is providing your account'​s name).+
  
 This is different to the previous requirements before we used TidyHQ. This is different to the previous requirements before we used TidyHQ.
  
 ==== What does "​partial"​ status mean in my TidyHQ details? ==== ==== What does "​partial"​ status mean in my TidyHQ details? ====
-//Partial// means a paid membership has been created in your account but a payment covering the whole membership has not been credited within TidyHQ. TidyHQ and the Artifactory bank account are NOT linked, thus if you made a bank transfer the Treasurer may not have credited it yet in TidyHQ. Otherwise you need to make a payment. Your Artifactory account details can be found at: [[https://​artifactory.tidyhq.com/​memberships]]+//Partial// means a paid membership has been created in your account but a payment covering the whole membership has not been credited within TidyHQ. TidyHQ and the Artifactory bank account are NOT linked, thus if you made a bank transfer the Treasurer may not have credited it yet in TidyHQ. Otherwise you need to make a payment. Your Artifactory account details can be found at: [[https://​artifactory.tidyhq.com/public/​memberships/new]]
  
 ==== My membership "​expired",​ how do I add more? ==== ==== My membership "​expired",​ how do I add more? ====
-If you get an expiry email then the Treasurer or delegate didn't follow the [[tidyHQ#​tidyHQ_invoicing_and_payment_process|process]] for issuing invoices. +If you get an expiry email then the Treasurer or delegate didn't follow the process for issuing invoices.(Which is complicated but they try their best) 
-If you're membership has expired you can add more at [[https://​artifactory.tidyhq.com/​memberships]] , which requires logging in. If you need to know how see [[tidyHQ&#​how_do_i_log_in_to_tidyHQ|How do I log in to TidyHQ?]]. Should you have trouble adding a membership please contact [[treasurer@artifactory.org.au]] .+If you're membership has expired you can add more at [[https://​artifactory.tidyhq.com/public/​memberships/new]] , which requires logging in. Should you have trouble adding a membership please contact [[treasurer@artifactory.org.au]] .