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TidyHQ Invoicing and Payment Process

For membership covering the month of December 2013 going forward, this is the process from receiving invoice through payment of your membership.

  1. Treasurer updates the renew groups within TidyHQ (these can only be accessed by Committee) and adds another month membership to the renew groups a few days before the new month.
  2. Members receive an invoice via email.
  3. Each member pays for their membership by either -
    • credit card using the pay now link in the invoice email OR
    • by bank transfer(EFT) to the Artifactory account, details at Bank Transfer, and making sure your name is obvious.

TidyHQ FAQ

Answers to questions about TidyHQ:

How do I renew?

Usually, on the last day of your regular monthly membership, you will receive an email from "The Perth Artifactory Inc <artifactory@mail.tidyHQ.com>". For example, if you were a member from January 1st to 31st, then you will have a new email on January 31st, with a “Pay Now” link. Pay with that or by bank transfer, as above, with your name in the transaction reference. When processed, you will see your monthly membership status change from “partial” to “activated” at: https://artifactory.tidyhq.com/public/memberships/new

How do I Cancel / Suspend / Alter my membership?

I haven't received an invoice, what do I do?

Check your spam filter / junk mail folder. TidyHQ uses *random name*@artifactory.tidyhq.com email addresses to link a given invoice to an email. Many mail services consider these spam. Please whitelist tidyhq.com in your email if you can.

If an anticipated invoice isn't in your spam filter / junk folder please let the treasurer know via email: treasurer@artifactory.org.au

How do I log in to TidyHQ?

To log in requires your email address used with your Artifactory account signup and password. If you haven't logged in before, use the forgotten password option to reset your password - https://artifactory.tidyhq.com/forgotten_password . Should you use an email address not associated with an Artifactory account TidyHQ will reject your password reset attempt.

I want to join the Artifactory?

Now (7 November 2013) the Artifactory uses TidyHQ to allow people to join. It is recommended you start with a free Visitor's membership. Once you've visited the Artifactory a few times and think you'll find value in a subscription membership you can upgrade to either a full or concession membership. The later is for students, pensioners, etc - email treasurer@artifactory.org.au if your situation qualifies for concession membership. Sign-up is at: https://artifactory.tidyhq.com/public/memberships/new

I want to pay my Artifactory membership?

Now (7 November 2013) the Artifactory has TidyHQ to take payments on the Artifactory's behalf. This means you can pay via credit card using the pay now link in an invoice email and making the payment at the TidyHQ website or via bank transfer using your bank's website. Bank transfer details at Bank Transfer.

What should I use in the bank transfer details when paying my membership?

Transaction description should be the Remitters name please use your surname and first initial (if you can't enter a Remitters name then your bank is providing your account's name).

This is different to the previous requirements before we used TidyHQ.

What does "partial" status mean in my TidyHQ details?

Partial means a paid membership has been created in your account but a payment covering the whole membership has not been credited within TidyHQ. TidyHQ and the Artifactory bank account are NOT linked, thus if you made a bank transfer the Treasurer may not have credited it yet in TidyHQ. Otherwise you need to make a payment. Your Artifactory account details can be found at: https://artifactory.tidyhq.com/public/memberships/new

My membership "expired", how do I add more?

If you get an expiry email then the Treasurer or delegate didn't follow the process for issuing invoices. If you're membership has expired you can add more at https://artifactory.tidyhq.com/public/memberships/new , which requires logging in. If you need to know how see How do I log in to TidyHQ?. Should you have trouble adding a membership please contact treasurer@artifactory.org.au .

/var/www/wiki.artifactory.org.au/htdocs/data/pages/tidyclub.txt · Last modified: 20160528-1427 by Stuartm